Shipping policy

All orders are processed 48 hours (excluding weekends and holidays) after the order confirmation email is received.  You will receive another email once the item has shipped.  The potential high volume of orders and postal delays are out of our control.

Shipping charges for your item will be calculated and displayed at checkout.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 6 days of receiving your shipping confirmation email, please contact us at info@hgconsultsnow.com with your name and order number, and we will look into it for you.

 

Refunds, returns, and exchanges

 

We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. Refer to our full return policy page.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@hgconsultsnow.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@hgconsultsnow.com.